Returns & Refunds Policy

If you have any questions or concerns regarding your order, our online Customer Service Department is open:

Monday to Friday: 8 am to 4 pm EST

Toll Free Phone: 1 833 871 8801
Email: onlinesupport@european.ca
Online contact form: Click here
Retail Store Locator: Click here

Online Return Policy – Worry free returns!

Change your mind about your purchase? Did you buy the wrong gift? Are you dissatisfied with the product? No problem!

• European Boutique offers a 30-day return policy for all online purchases. In order to qualify for a refund, please include your Sales Receipt in the parcel. All products must be unworn, unopened, and in original condition. Our in-house jeweler and watch maker will assess the item to include all original parts, and determine if there has been any damage to the item(s). If we determine there is damage, we will contact the number on file to determine an appropriate resolution.
• If the items are damaged in transit to European due to insufficient packaging, the items may not be accepted for return or exchange.
• All accepted returns will be processed by way of cheque and mailed to the file on address.
• Online purchases may also be returned or exchanged at any European Boutique retail location along with a copy of the Sales Receipt. Please note that if you send your return back to the European Boutique Online Store via Canada Post, we will only process your return once the parcel has been received at European Boutique.

Warranty & Repairs:

If you have a question regarding warranty or repair for your product, please contact toll free 1 833 871 8801​ or by email at onlinesupport@european.ca . Please do not attempt to contact the manufacturer directly.

Price Adjustment Policy:

European Boutique will not retroactively apply price adjustments for orders placed before Black Friday Week, Cyber Monday, Boxing Week and any Flash Sale or Time sensitive promotions.

Online Exchange Policy:

If you would like to exchange a product you have received, please contact the Customer Service Department toll free at 1 833 871 8801​ or by email at onlinesupport@european.ca. All exchanges are pending stock availability of the item(s) you request.

Online Return Process:

To send your item(s) back to European Boutique please contact our online customer service department toll free at 1 833 871 8801​ or by email onlinesupport@european.ca to obtain a free pre-paid return shipping label, please attach the prepaid Return to Sender label to the outside of the box. You can also drop your parcel off at your local Canada Post. Once we receive your parcel, we will process the return. Original shipping fees will not be refunded.

In Store Return/Exchange Policy:

Products purchased online may be returned to our retail stores with the receipt within 30 days for a refund.  There will be no refunds or exchanges on items without a receipt. In store returns, like shipped returns, will receive a cheque as reimbursement for their return.